BGBG RETURN & EXCHANGE POLICY
Billy Goat Baby Gear (“BGBG”) aims to keep its customers satisfied with the level of quality it provides in its products, as well as the level of attention and service it provides to its customer’s issues, concerns or comments. Therefore, BGBG has tailored a return policy based on the unique products we provide, as we believe that each unique product requires a different level of attention when it comes to issuing a refund.
All refunds issued for any of the items below will be issued to the credit or debit card used to complete the original transaction. It will be the responsibility of the customer to bear the cost of shipping any products it wishes to return. BGBG will not be responsible for reimbursing customers for the cost of shipping on any returns. Further, BGBG greatly appreciates customer’s feedback regarding the reasons for return and refund, directed to firstname.lastname@example.org
Billy Goat Shoes and Socks: Customer has fourteen (14) days from the date of receipt of the product(s) to return and request a refund or exchange for any reason, so long as the product(s) and packaging are in new condition an all components of the product are intact, including box, shoes and socks. BGBG will not issue a refund for products that have signs of use, wear and tear beyond normally identifiable conditions and that cannot be easily resold as new.
Billy Goat Bandana Bibs and Pacifier Clips are backed by our one (1) year guarantee. If for whatever reason the customer does not feel the product functioned as intended or advertised, customer may return the product for a refund. However, the product must have a specific defect. Products used beyond normal wear and tear are excluded from this warranty. Packaging is not required for the return and refund. BGBG accepts returns on its bandana bibs and pacifier clips within one (1) year from the date of purchase if for whatever reason you do not use this product and want to return it. If you have used this product and it is defective, you can return it immediately upon identifying its defect. The product must have limited use, meaning it has been used under identifiably normal conditions and under an acceptable length of time of identifying the product defect and desire to return. BGBG will accept the exchange of bandana bibs and pacifier clips within 14 days from the date of purchase, and only under conditions of normal wear and tear.
I got this as a gift… If you received an BGBG product as a gift and want to return it for any reason, we will be able to do so based on the above terms. Unfortunately, because we do not have your credit or debit card information on file, a monetary refund will not be possible, and we will therefore issue you store credit.